CGV

General conditions of sale

• Sale of goods and services remotely.
• We sell specialized games, prices are established according to availability and prices generally observed in the sector.
• Games may be subject to occasional promotions.
• We use the payment methods offered by Stripe and Amazon Pay services.
• Payments must be made at the time of purchase.
• Article L441-10 of the French Commercial Code. The customer has 30 days following receipt of the goods to pay the invoice.
• Beyond 30 days, late payment penalties may apply.
• Late payment penalties are a financial penalty that applies for each day of late payment.
• The penalty rate depends on the key rate of the European Central Bank (ECB).
• A fixed compensation for recovery costs is also applied. Its amount is equal to €40.
• Deliveries are made by the carrier chosen at the time of purchase.
• Delivery times depend on the carrier chosen at the time of purchase.
• Shipping times are two business days for products and there is no shipping for services.
• You can contact us directly through our contact form for all claims requests.
• You can use a mediator for all claims.
• You can request the deletion of all your account data by contacting us.
• We are a sole proprietorship in the name of Ludovic Desmares.
• RCS registration number: 929 088 623 R.C.S. Troyes.
• Applicable commercial law and competent court of Troyes.
• You can obtain a refund in the event that the game arrives in a condition that does not allow its use.
• Game reservation services are not refundable after 30 days.
• For reservation services, VIP Customers with the option to remove the refund period do not have a refund period for the cancellation of the reservation, as long as the purchase of the game has not been made. This refund request cannot be made once the game purchase has been completed.